Today went a lot more slowly than yesterday, a pattern I expect to continue until the day I quit the job. But at least I have people to talk to, not like it was at Nationwide.
The first few calls I took were scary. I forgot customer details at every stage and probably broke the Data Protection Act a few times. Then I had a few people in a row who were just asking for their balance, and one who was phoning to tell me he’d deposited money in his account, for some reason best known to himself. At this point ‘scary’ started to mutate into ‘tedious’.
I won’t talk any more about the details of my work on here for fear of spreading such boredom to other people, though right now I haven’t got much else to write about.

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